A downloadable PDF guide by Sophie Morgan
Product description:
Disabled travellers do not need promises; they need information.
Too often, hotels describe themselves as “accessible” without sharing the details people actually need to decide whether a stay will work for them.
This guide helps hotels gather that information properly and explains where to put it so that guests can actually find it.
Created by broadcaster, travel writer and accessibility consultant Sophie Morgan, this downloadable PDF is a practical working tool designed to help hotels improve how they communicate accessibility information, build trust with disabled guests, and create a better experience for everyone.
Inside you’ll find a step-by-step checklist covering the entire guest journey:
• Discovery and booking
• Pre-arrival planning
• Arrival experience
• Bedrooms and bathrooms
• Restaurants, pools, spas and public spaces
• Departure and feedback
• Staff training and emergency planning
• Website guidance and where to publish accessibility information
The guide includes practical prompts to help teams gather useful information, identify gaps, and create more honest, detailed accessibility information guests can rely on.
It is not a certification. It is not a compliance document. It is a practical starting point to help properties move beyond vague claims and towards better information.
What you’ll receive:
• Instant PDF download
• 17-page practical guide
• Single-property licence (unless otherwise agreed)
Who it’s for:
Hotels • Resorts • Boutique properties • Hospitality groups • Accommodation providers • Guest experience teams • Operations teams
One property licence only. Multi-property hotel groups require additional licences.
This guide is licensed for use by one hotel property only unless otherwise agreed in writing.
Purchase permits internal operational use within the licensed property. Redistribution, resale, external sharing, reproduction, adaptation, or use across multiple properties without permission is prohibited.
Hotel groups, management companies, and organisations operating multiple properties require additional licences.
This guide is provided for educational and informational purposes and does not constitute legal, regulatory, building-compliance, or accessibility-certification advice.
Accessibility requirements vary by property type and location. Organisations remain responsible for ensuring compliance with applicable laws, regulations, and standards.
© Sophie Morgan 2026. All rights reserved.